Our Frequently Asked Questions
Q - Where should I park?
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A - There are 1 hour parking meters located directly in front of The Spa on Elm Street.
There are also 1 hour meters located on Cedar St. & 2 hour meters on Durham St.
During peak traffic hours (7:30am - 9am & 3:30pm - 6pm) parking is prohibited on Elm St.
The cost for parking meters is $2/hour during the weekdays.
Metered parking is FREE after 6pm & on weekends.
The closest parking lots:
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St. Anne's - located at 14 Beech St. (turn North on Durham off Elm)
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Behind the Maki building at Durham & Beech (turn North on Durham off Elm)
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Larch St. Municipal Parking Lot, located off Elgin, at Larch St. (ticket machine)
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The covered parking at The Rainbow Centre located at 40 Elm St.
- with ANY purchase in the Rainbow Centre, receive 1 hour FREE
- with a $25 purchase in the Rainbow Centre, receive 2 hours FREE
- evenings (after 6pm) & weekends are FREE
- www.rainbowcentersudbury.com/contact/parking.php
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(approx. 7 minute walk to spa)
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For more information on parking in downtown Sudbury:
www.greatersudbury.ca/living/parking/downtown-sudbury/#municipal
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Q - What is your cancellation policy?
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A - We understand that sometimes circumstances beyond our control can arise & an appointment may have to be cancelled or rescheduled. If you must cancel or reschedule your appointment, we request that you contact us 24 hours in advance. We do consider both our clients & treatment providers time to be valuable, therefore, failure to do so (no-show's) may result in your being charged the full service fee.
Groups & Spa Day Packages are subject to a 1-week cancellation policy.
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Q - What if I am late for my appointment?
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A - Arriving late may limit the time available for your treatment. The full value of your treatment will be charged. However, your treatment may end on-time, as to not delay the next client. We request that you arrive on-time, as to not lessen the effectiveness of your treatment or your enjoyment of your service. We want you to enjoy your spa experience to the fullest!
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Q - What is your gift card and package policy?
A - Spa Gift Cards and purchased packages are non refundable and cannot be exchanged for cash.
Purchased gift cards and packages do not expire & are valid for the services listed so long as they are still offered by The Spa at 61 Elm, otherwise the certificate will be converted to credit for further use. If you receive a Spa Gift Card for a package or service that you don’t want, you may use the dollar value of that Spa Gift Card towards any product or service you would like, however, Spa Gift Cards cannot be redeemed for cash. Remainders on Spa Gift Cards can be applied to future visits, used to purchase spa products or used as gratuity for your treatment provider.
Expiry exception: Gift certificates that have been issued for charitable purposes will have an expiry date.
